Risky business Crestcom Franchise

Crestcom franchisees sell a high priced intangible product. This is tough enough with the proper support and marketing. But with their outdated references and marketing materials that were so poorly produced they had to be redone, a franchisee doesn't stand much of a chance. Add to this the restrictions they put on you and their indifference as to any help. I have to concluded that my experience with those guys left me wondering what kind of people they actually are?